Frequently Asked Questions
Frequently Asked Questions
What services do you provide for your customers after the work has finished?
How many projects does CharlesWorks average in a year?
Can you make my website look good on my smart phone?
Are contracts required for web work?
How much is your web hosting?
How much are domain names?
What is your hourly rate?
What is privacy and do I need it for my domain?
Can you provide privacy for my domain?
How long will it take for you to finish my website?
What types of websites are the most common?
What areas of your trade do you specialize in?
I'm not getting any business from my website. Is it worth keeping?
Like any form of marketing, a website is an investment of time and money. I can’t imagine any business that expects to be taken seriously if they don’t have phone number, and email address, and a website.
We ask all of our new clients how they learned of us. Most all of them come from referrals. Let’s see, maybe we just shouldn’t even have a website then. After all, most all of our business is through referral. Wrong! If nothing else, our website is our online brochure. It provides information about our services, how to contact us, and answers to questions. I wonder how many of those referrals would not have bothered to contact us if we didn’t have a website?
Here are some good reasons to keep your website:
It adds value and credibility to your business. Most of your clients will expect you to have a website. You don’t want to have to tell them, “I don’t have one”, do you? You really don’t know for sure how many people are reading your website and making decisions based on what they see. It’s not accurate to think, “I’m not getting anything out of my website”.
Most everyone uses the Internet. It’s your opportunity to influence their decisions about purchasing your services. I bet your competitors have a website.
Your paperless brochure. Unlike other forms of advertising, you can display tons of information, images, contact forms, videos on the website. You can change it however often you want to in order to suit your schedule and needs. And it is available 24/7 for when it is convenient for potential customers to view it!
Communication and Clarity. A website is a good way to communicate with your clients or potential clients, such as through a blog, or frequently asked questions page (like I’m doing here). When someone asks you a question about your business, you can assume that a number of other people have that same question, but didn’t ask, and possibly went to your competitor who clearly answered these questions.
Customer support. If your clients can come to your website to get support, they won’t need to call you. It saves them time and you time, which reduces frustration for them and frees your time to focus on the services you are providing them! I think of how easy it is now to check a website for weather related delays or closings!
Email. By having a website, and your own domain name, you can have your own email address with that domain name. Keep your Gmail and Hotmail accounts for personal use.
Control. If you discontinue your website, and domain name, chances are very good that someone will buy your domain and use it for their own business, or put up a nasty website full of pornography. Why? Since your site was already indexed in the search engines and getting traffic, you’ve helped these new websites skip a step and pick up where you left off! You don’t want your business name tarnished do you? We always encourage our clients to at least keep their domain name.
These are just a few of the top reasons to have or keep your website. The fact that you are reading this or asking this question is a good indication that perhaps the website isn’t bringing the results you desire. Well, I have another page to address that!
Can you guarantee my website being number 1 in Google?
Although we specialize in SEO (Search Engine Optimization), no one can make good on such a guarantee. From a practical standpoint, ask yourself whether everyone can possibly be number one. We get exceptionally good results over time to develop long lasting high results in searches, and have been doing so for many, many years -since June of 1998. Please click HERE where we have more material about our search engine optimization (SEO) process.
What questions should a potential web client ask before hiring a professional in your trade?
Before having a web developer create your website, you would want to know things like:
- How long has the web developer been in business? This can be a measure of stability and reliability in the field. You want to know the web developer will continue to be available when you need them. CharlesWorks has been around for 20 years (since 1998).
- How committed is the web developer to the field of web development? You might want to know that the web developer is committed to working on web projects full time; that your web presence isn’t a part-time endeavor. At CharlesWorks, web development is what we are committed to totally. We operate full time and are not a one man show. Web development is all we do which is why we do it well.
- Do you have samples of your work to show? CharlesWorks has a portfolio of a sample of our work.
How much does the web developer typically charge for labor? Labor should be a fixed hourly rate you can expect to be billed at as opposed to a padded amount to ensure the developer is covered. CharlesWorks charges an hourly rate billable by the minute. This means if a task for you takes us 17 minutes to complete you are charged just 17 minutes.
- How much does the web developer want up front to start the project? CharlesWorks asks to be paid as we go along and not up front. Our policy is to bill either immediately when performing labor or at the end of each calendar month if that is the clients’ desire.
- Does the web developer charge extra for changes done for the site? CharlesWorks only charges its hourly rate by the minute for changes, which keeps the ongoing maintenance at a minimum. Again, CharlesWorks charges an hourly rate prorated by the minute. This means if a task for you takes us 17 minutes to complete you are charged just 17 minutes.
- Can the web developer meet all of my website needs? CharlesWorks is positioned to put any standard website or content management system in place that you might need. If CharlesWorks can’t do it, then in all probability you don’t really need it. This includes websites in content management systems such as WordPress, Joomla, and Drupal, to name but a few of the hundreds of types of sites out there. However, the priority at CharlesWorks is to code your website in a manner that it is not locked to us. Many developers lock you in. When you discover that ongoing service is poor or nonexistent you realize you are trapped with that developer. We’re glad to explain your options.
What brands or hosting products do you work with?
CharlesWorks is a registered trademark and is our own brand. We manage our own servers so have unfettered access to them so we can provide our clients with exceptional service. We also have backup systems located in geographically different locations.
What would you recommend for potential clients desiring to save money?
What information does CharlesWorks recommend to have readily available before looking for a professional in the web development field?
What would CharlesWorks want you to know about the web development field?
Is CharlesWorks able to do automatic billing and when does that happen?
Should I be concerned that my competitors are with CharlesWorks?
No, as we are here to provide a service and do not engage in politics or favoritism amongst our clients at CharlesWorks. This applies to our business and organizational clients. Just click HERE for more information on this topic.
How can I obtain a W-9 from CharlesWorks LLC to use for tax purposes?
We have a W-9 form online so you can simply view and print it in PDF format for your records. Note that unlike many other IRS forms, the form containing the information needed (business name and employer identification number) does not expire unless one of them changes. Just click HERE to bring it up in your web browser.