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Using Apple Mail with Your Email

To begin, you must first have the incoming and outgoing server information from your Web-Based Email account. This information will be used in steps 7 and 8. Usually, this information consists of the following: 1. Email server (incoming and outgoing) is usually...

Yahoo and AOL Email Problems

Question “I seem to be having a lot of trouble emailing people who have Yahoo and AOL accounts. They are either getting my emails in their junk folder or not at all. Sometimes I’m not getting an indication the email was not undelivered and other times I...

SmarterMail Webmail on Chrome

This post is mostly for CharlesWorks SmarterMail users. In recent days we have started hearing from SmarterMail users that their access to SmarterMail via webmail (in a browser) has been freezing up. People have been unable to send messages when this happens. The...

Spam Email Tutorial

Log in to your mail account on the mail server securely at https://mega.charlesworks.com: To mark an email as spam, right click on the mail item you want to flag as spam, then select Actions > Mark > Spam NOTE: If you flagged something accidentally or something...

Google Mail (GMail) Unblocking Addresses/Domains

A Gmail user might not get email from their website if the address or domain the message comes from is on their blocked senders list. Note: Unfortunately, we at CharlesWorks do not have any control over how Google or any other email provider chooses to filter email on...

Google Mail (GMail) Trusted Senders

In many cases, email sent from forms in WordPress on does not make it to the Inbox of Google GMail addresses. Note: Unfortunately, we at CharlesWorks do not have any control over how Google or any other email provider chooses to filter email on their systems. If the...

Microsoft Outlook

How do I configure Outlook for my email Accounts? 1.In Outlook, go to the Tools menu and click on Email Accounts. 2. Select Add a new email account and then click Next. 3. Select POP3 and then click Next. 4. Enter your email information: Your Name: your name Email...

Creating Email Categories (Groups)

You can use Smarter Mail Categories to create an online group to be able to email groups of people such as staff, organizations, or other groups. You may think of these as “groups”, in Smarter Mail, these are referred to as “Categories”. 1....

How to Configure a Secure Thunderbird 10 Email

You can access your SmarterMail accounts with a desktop client like Mozilla Thunderbird 10 by using either IMAP or POP3. Please note that currently Thunderbird 10 can only synchronize SmarterMail messages. IMAP allows all messages and folders to be stored on the...