Veteran owned and
operated since 1998

Our Staff

Charles Oropallo

Charles Oropallo


Charles Oropallo has been involved with computer network communications since he put a BBS system online for messaging between users in November 1977 as mentioned at

Charles founded what evolved into CharlesWorks in June 1998. It grew tremendously and became an LLC in 2006.

Charles oversees staff training, hardware and software server operations, web development, networking consultation, search engine optimization (SEO), web services sales, marketing, and provides technical support.

Charles represents CharlesWorks in the BNI Referral Solutions BNI chapter each Thursday from 7:45 am to 9:15 am in the Milford, NH area. Since the COVID-19 crisis Charles’s BNI chapter has met via zoom. See for more details.

Susan Oropallo

Susan Oropallo

Administrative Support

Susan Oropallo has been involved with CharlesWorks along with Charles since June 1998.

Susan provides administrative support and financial oversight. Susan also handles the CharlesWorks payroll.

Susan gained extensive experience as the Payroll Manager of Brookstone Company for many years, where she worked until retiring from there.

Susan also handles the business taxes and other financial and clerical parts of CharlesWorks.

Robin Snow

Robin Snow

General Manager/Web Development

Robin Snow began her involvement with CharlesWorks directly in May 2005.

Robin initially provided billing support and performed administrative functions.

Robin currently provides technical support, including website development, graphic design, search engine optimization, sales, employee training and marketing support.

Robin represents CharlesWorks in the 7:30 am to 9:00 am ABC (Active Business Connections) BNI chapter which meets in the Keene, NH area. During the COVID-19 crisis her BNI chapter meets via Zoom. For more details on how to be a guest of Robin’s at her chapter please visit the website.

Michael Cole

Michael Cole

Technical Support/Web Development

Since August of 2013, Michael has been assisting CharlesWorks with content maintenance and website functionality

With over 20 years of experience in technical support, and a background in database and website management, Mike works with the CharlesWorks team and our clients on website content maintenance, database operations, and site function modifications.

Mike’s interests include science fiction, chess, and music of various genres.

Evan Cole

Evan Cole

Technical Support/Admin Support

Evan Cole has been with CharlesWorks since April 2017.

Evan has been receiving ongoing training in Web Development and Technical Support, domain handling and billing techniques.

Evan currently performs the billing, administrative functions, Search Engine Optimization (SEO), WordPress website updating, server maintenance and email setups.

Evan represents CharlesWorks in the Tuesday 9:00 am to 10:30 am Elm City BNI chapter which meets in the Keene, NH area. During COVID-19 Will’s chapter meets via Zoom. See for meeting details.

One of Evan’s hobbies includes creating videos from video games.