Owners of Apple iOS mobile devices that decide to not use the Exchange ActiveSync add-on will need to reconfigure their iOS device so it can acquire mail using either IMAP or POP3.

When using POP3 email is saved in a mailbox to a remote server till the user (you) checks their mail. Your mail is then downloaded to your choice of device and is no longer maintained on the server. When POP3 users are traveling or checking their mail from a multiple of locations, older emails will cease be visible because the messages will only exist on the device/computer you originally received your mail.

Applies to All Versions of SmarterMail

Follow these steps to create a POP3 connection to SmarterMail on an Apple iOS 4 device like the iPad, iPhone or iPod Touch:

1. On the iPhone, touch Settings.

2. Touch Mail, Contacts, Calendars. 


3. Touch Add Account.


4. Touch Other.


5. Touch Add Mail Account.


6. Complete the Name, Address (email address), Password and Description fields.


7. Click Next.


8. Ensure POP is selected.


9. Enter your incoming mail server information:

      • Hostname is typically mail.yourdomainname.com. If you are not sure, contact your email hosting provider
      • Username is your full email address
      • Password is the same password used to access webmail


10. Enter your outgoing mail server information:

      • Hostname is generally mail.yourdomainname.com. If you are unsure, contact your email hosting company
      • Username is your full email address in lowercase
      • Password is the same password used to access webmail


11. Touch Save.


12. The iPhone will attempt to establish an SSL connection to your POP and SMTP servers. If this succeeds, you will be done and can proceed to step 13. If this fails, you will see the prompt, “Do you want to try setting up the account without SSL?”


      • If the first touch Details


      • Then touch Trust


      • Touch Continue when the “Cannot Verify Server Identity” box appears again, and then finally press save.


      • If the second touch No.


      • Then Save.
      • If asked, “This account may not be able to send or receive emails. Are you sure you want to save,” touch Save.


13. Touch the account you just added (identified by your email address).


14. Scroll down and touch the SMTP button.


15. Select the server you just added, identified by the hostname from Step 9.


16. Select OFF for Use SSL.


17. Select Password for Authentication.


18. Select 587 for Server Port.


19. Touch the Done button to go back.


20. Touch Account or your email to go back.


21. Touch Advanced.


22. Scroll down to Incoming Settings.


23. Select OFF for Use SSL.


24. Select Password for Authentication.


25. Select 110 for Server Port.


26. Touch Account or your email to go back.

27. Touch Done to go back.


28. Touch the Home button.


29. Tap the Mail App to check you configuration.


Hopefully you are all set!