These directions presume you have already set up Hosted Exchange email accounts through us. If you have not yet set them up, please visit http://CharlesWorks.domains and purchase the accounts there. There is help available at the number at the top of that web page once you have created your account. If you are a current CharlesWorks client and desire to move your standard email accounts to Hosted Exchange email accounts, please contact us at 603-924-9867 and we can help you with this.

NOTE: We suggest you perform any Hosted Exchange email account deletions you might need to do first, as deleting Hosted Exchange accounts will make accounts available to be added. Otherwise, you will need to purchase the number of new Hosted Exchange email accounts you wish to add.

LOG IN TO THE USER’S DOMAIN CONTROL ACCOUNT
1. go into the user’s domain account at http://CharlesWorks.domains and log in to their account
2. click on “My Account” under “Welcome back”
3. click on + in front of “Microsoft Hosted Exchange”

TO DELETE AN ACCOUNT
4. click on “Manage” button and log in as needed
5. find the appropriate account and click the red X on the end of the row
6. affirm the deletion when prompted

TO CHANGE AN EXISTING ACCOUNT
4. click on “Manage” button and log in as needed
5. check the box in front of the account
6. click on either “Edit” or “Contact Info” or “Reset Password” as desired
7. complete the appropriate task

TO ADD A NEW ACCOUNT
4. place the emails requested and create passwords and enter it into the user’s database entry
5. click on “Manage” button and log in as needed
6. click on “Mailboxes” in left column, and then click on “Add Mailbox” button on the top row to the right
7. ensure there are mailboxes available
NOTE: If not, click on the “cancel” link, click on “my account” in upper right, and click on “my account overview”, then click on the + in front of Microsoft Hosted Exchange, and then click on “options” on the right, then the “customize” tab on the top, then go to “TO PURCHASE ONE OR MORE NEW ACCOUNTS” below.
8. click the “Next” button
9. enter the Username, Password, confirm the password, and assign 3000 for the Space
10. click on the “Next” button and continue through the process
11. select the mailbox again when able and click Contact Info (from the top bar) and add their name and first name as Nickname then click “OK”
12. select the mailbox again when able and click “Edit” and add any alias addresses of their user name with @theirdomainname.com then click “OK”
13. exit the interface clicking on Log Out (upper right quadrant before “My Account”)

TO PURCHASE ONE OR MORE NEW ACCOUNTS
4. click on “Options” button
5. click on the “Customize” tab
6. use pull-down under “Add Additional Mailboxes”
NOTE: The “Additional Mailboxes” will show your current number of mailboxes. Select that number plus the number of additional mailboxes you wish to add from the pull-down.
7. complete the purchase process for however many accounts you need
8. go to “TO ADD A NEW ACCOUNT ABOVE”

TO PURCHASE MORE STORAGE
4. click on “Options” button
5. click on the “Customize” tab
6. use pull-down under “Add Additional Mailbox Storage”
7. complete the purchase process for however much additional storage you need