We Do not Outsource: A Huge CharlesWorks Difference

I’ve noticed a growing number of companies offering what they call “virtual assistants” or “fractional help” for low monthly fees. These services promise to handle administrative tasks, email lists, newsletters, and more. On the surface, it sounds appealing—especially to small business owners trying to juggle everything at once.

But here’s something you should know about how we operate at CharlesWorks. We do not outsource.

Every Task Handled by Our In-House U.S. Team

Our in-house team of professionals handles every task from start to finish. We never outsource. When you work with CharlesWorks, you connect with real people—employed in the United States—who understand your business and stay committed to your success.

We’ve been based in New Hampshire since 1998. Our staff lives and works locally, right in your surrounding communities. That’s not just a feel-good fact—it’s a big part of what makes our service dependable and personal.

We Don’t Rely on Overseas Labor

I often receive emails and spammy offers promising admin support for unbelievably low rates. It’s easy to wonder how some companies can charge so little. Most often, it’s because the work is being done by third-party freelancers in far-off places.

Those services might offer a low upfront price, but the real cost can show up later in the form of poor quality, miscommunication, missed deadlines, and security risks. We’ve seen businesses come to us after trying one of those options—frustrated and behind on what needed doing right.

Transparent Pricing Without Prepaid Blocks

That’s one of the new buzz phrases: Prepaid Blocks. Most of the time these “blocks” don’t roll over each month. And the companies that sell them know this. At CharlesWorks, we charge $99 per hour—but we only bill by the minute. You NEVER have to prepay for 10, 20, or 40 hours and hope you get your money’s worth. You only pay for what you use. That might be 8 minutes for a quick fix or 40 minutes for a more detailed web update.

This lets you get exactly what you need, when you need it, without wasting your time or money. And with no complicated ticket system or tech stuff to deal with to get the work done you need. You call or email us the changes and we do them and charge you. Simple!

The Right Help from the Right People

We’re not just task-doers. Our team includes web developers, domain experts, email hosting specialists, DNS specialists, SEO strategists, and content support staff. We focus on what WE’RE great at—so you can focus on what YOU’RE great at.

Whether it’s rebuilding a website, improving your search rankings, adjusting DNS, fixing domain issues, or sending out a professional newsletter, we help you get it done correctly the first time.

Supporting Local Shouldn’t Be a Luxury

When you choose CharlesWorks, you’re supporting a local American business that has stood the test of time. You’re also keeping jobs and dollars in the local economy, working with a team that understands your region, and getting service from people who answer the phone when you call.

That’s something we’re proud of—and we know it matters to many of you too.

Need Help Without the Hassle?

Let’s talk about your website, hosting, or email tasks that have been piling up on your plate. We can help knock them out quickly and professionally—without the risks that come with outsourcing.

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